HCLTech has announced a Walk-in Drive 2026 in Chennai for experienced professionals across Operations. The company is hiring for Billing Specialist (AR & O2C) and Quality Assurance Analyst roles. Candidates meeting the required qualifications and experience can attend the walk-in interview on the scheduled dates with the necessary documents.
Walk-in Job Overview
- Company Name: HCLTech
- Job Role: Billing Specialist (AR & O2C), Quality Assurance Analyst
- Qualification: Bachelor’s Degree
- Experience: 1–4 Years (Billing Specialist), 1–3 Years (Quality Assurance Analyst)
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 8th & 9th August 2026
- Walk-in Time: 10:30 AM to 2:30 PM IST
- Employment Type: Full-Time
About Company
HCLTech is a global technology company that provides digital transformation, engineering, cloud, and business process services to enterprises across multiple industries. With operations in numerous countries, the company serves clients in sectors such as banking, healthcare, manufacturing, telecommunications, retail, utilities, and public services. HCLTech focuses on innovation, customer-centric solutions, and operational excellence while offering employees opportunities for professional growth and continuous learning. Its business process services division supports organizations with finance, customer operations, quality management, and technology-enabled solutions, making it a preferred employer for professionals seeking long-term career development in operations and business services.
Job Description
HCLTech is conducting a walk-in recruitment drive to hire professionals for Billing Specialist (AR & O2C) and Quality Assurance Analyst positions. The Billing Specialist role focuses on billing operations, invoice processing, customer issue resolution, and billing accuracy within utility and energy markets using SAP-based platforms. Candidates should be capable of handling customer billing transactions while maintaining compliance with organizational processes and quality standards.
The Quality Assurance Analyst role is responsible for monitoring operational quality, reviewing customer interactions, identifying process improvement opportunities, conducting performance evaluations, and supporting operational excellence. The position requires strong analytical abilities, communication skills, and experience in quality monitoring within customer service or operations environments.
Both positions offer opportunities to work in a structured operational environment with exposure to business process management, customer operations, and continuous improvement initiatives.
Key Responsibilities
Billing Specialist (AR & O2C)
- Process customer billing and invoicing accurately within defined timelines.
- Resolve billing-related queries and transactional issues.
- Review and validate billing documents for completeness and accuracy.
- Investigate failed billing transactions and implement corrections.
- Calculate invoice adjustments whenever required.
- Ensure compliance with client policies, billing procedures, and service standards.
- Escalate unresolved issues to supervisors when necessary.
- Meet established service level agreements and quality targets.
- Submit invoices according to customer-defined specifications.
- Maintain accurate billing records and reporting activities.
Quality Assurance Analyst
- Conduct quality evaluations of customer interactions and operational processes.
- Monitor employee performance and provide constructive feedback.
- Identify improvement opportunities through quality analysis.
- Prepare quality reports and monitor operational trends.
- Perform root cause analysis for recurring quality issues.
- Support training initiatives based on quality observations.
- Participate in calibration sessions and governance meetings.
- Collaborate with operations and training teams to improve service quality.
- Ensure consistency in quality standards across teams.
Required Skills
- Strong communication skills.
- Excellent analytical and problem-solving abilities.
- Customer service orientation.
- Knowledge of billing and invoicing processes.
- Ability to manage multiple tasks efficiently.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office applications.
- Experience with CRM applications.
- SAP experience is preferred for Billing Specialist.
- Quality monitoring experience for QA Analyst.
- Ability to work independently with minimal supervision.
- Stakeholder management skills.
- Attention to detail and accuracy.
- Ability to work in fixed US shift timings with flexibility for overtime.
- Knowledge of Gas & Electricity industry or Retail Energy markets is an added advantage for Quality Assurance Analyst.
Eligibility Criteria
Candidates should possess a Bachelor’s Degree or relevant equivalent educational qualification.
For the Billing Specialist role, applicants should have 1–4 years of experience in customer-facing, issue resolution, billing, finance operations, or similar roles. Preference will be given to candidates from BPS, BPO, or DPO backgrounds. Experience with SAP or CRM platforms is desirable.
For the Quality Assurance Analyst role, candidates should have 1–3 years of experience in Quality Assurance, Customer Service Operations, or Call Center Quality. Experience in process monitoring, coaching, reporting, and operational quality management will be beneficial.
Applicants should have strong communication, analytical, organizational, and customer handling skills. Candidates must also be comfortable working in a US shift environment.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Government-issued ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Important Note: Candidates should not carry laptops. Only an ID proof and resume should be brought for the walk-in interview.
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 8th & 9th August 2026 |
| Time | 10:30 AM to 2:30 PM IST |
| Venue | HCL Technologies Ltd., No. 602/3, 138, Elcot Special Economic Zone (SEZ), Gate 2, Tower 4, Near Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai, Tamil Nadu 600119, India |
| Billing Specialist | Apply Here |
| Quality Assurance Analyst | Apply Here |
Frequently Asked Questions
1. Can candidates with 1 year of experience attend the HCLTech Walk-in Drive 2026?
Yes. The Billing Specialist role requires 1–4 years of experience, while the Quality Assurance Analyst position requires 1–3 years of experience.
2. What qualification is required for these positions?
Candidates should possess a Bachelor’s Degree or an equivalent qualification as specified by the company.
3. What documents should candidates carry for the interview?
Applicants should carry an updated resume, government-issued ID proof, educational certificates, passport-size photographs, and relevant experience documents. Candidates should not bring laptops.
4. What is the job location?
The selected candidates will be based in Chennai.